Healthcarelive Privacy Policy

Last Revised: February 26, 2026 (“Effective Date”)

HealthcareLive, Inc. (“HealthcareLive”, “we”, “us”, or “our”) recognizes the importance of protecting the privacy of your Personal Information, and we have prepared this privacy policy (“Privacy Policy”) to provide you with important information about the privacy practices applicable to the HealthcareLive platform and any other website or online service that HealthcareLive operates and that links to this Privacy Policy (the “Services”).
This Privacy Policy applies to personal information that you provide to us, as well as personal information that we collect from you, including but not limited to individually identifiable information also known as “Protected Health Information” or “PHI” that you provide us for purposes of obtaining medical care through the Services and which is subject to our Health Insurance Portability and Accountability Act (“HIPAA“) Notice of Privacy Practices (the “HIPAA Notice“), and to information that is not PHI. The HIPAA Notice is a separate document that governs how we can use and/or disclose your PHI as well as your rights with respect to PHI. The HIPAA Notice does not apply to information that is not PHI. This Privacy Policy supplements the HIPAA Notice for PHI. If there is ever any conflict between this Privacy Policy and the HIPAA Notice regarding your PHI, the HIPAA Notice will apply.

I. COLLECTION OF INFORMATION

While using the Services, you may provide us with certain information about you. We or our advertising partners also may automatically collect information through the use of cookies and other tracking technologies (see below).
Personal Information that we collect through your use of the Services may include IP Address, Device ID, and online identifier. We may use that Personal Information and link it to Internet or other electronic network activity information, and we may draw inferences about you from the information we collect. We may also collect other information, including but not limited to your name, title, business contact information, employment information, phone number, date of birth, state, country, zip code, your health plan, email address or login identification information only if you provide such information directly to us when you begin registration to use the Services or complete a web form seeking more information. If you are a registered member this may be considered PHI and governed by our Notice of Privacy Practices.
When you use our Services, we may automatically collect certain information, including:
  • Internet Protocol (IP) address
  • Device and advertising identifiers
  • Browser type
  • Operating system
  • Internet service provider
  • Pages visited before and after using the Services
  • Date and time of your visit
  • Links clicked and pages viewed within the Services
  • Standard server log information
  • Location information, such as your computer’s IP address, your mobile device’s GPS signal, or data about nearby WiFi access points and cell towers
We use cookies, pixel tags, Local Shared Objects, and similar technologies to collect this information. Cookies are small bits of information stored by your web browser. Pixel tags, also known as “web beacons” or “clear GIFs,” are tiny images or pieces of data embedded in images that can recognize cookies, track the time and date a page is viewed, and provide a description of the page where the pixel tag is placed. Local Shared Objects, sometimes referred to as “Flash Cookies,” are similar to standard cookies but can be larger and are downloaded to your device by the Adobe Flash media player. By using our Services, you consent to our use of cookies and similar technologies.
Additionally, we may collect technical data to address and fix technical problems and improve our Services. This includes the memory state of your device during a system or app crash while using our Services. Your device or browser settings may allow you to control the collection of this technical data, which may include parts of a document you were using when a problem occurred or the contents of your communications. By using our Services, you consent to the collection of this technical data.

Information We Obtain from Your Healthcare Providers and Other Sources

In connection with your treatment, we may collect medical records from your past, current, and future healthcare providers. This information may include:
  • Diagnosis
  • Previous treatments
  • General health information
  • Laboratory and pathology test results and reports
  • Social histories
  • Family history of illness
  • Records of phone calls and emails related to your illness
We use this information to provide and enhance our telemedicine services, ensuring you receive the highest quality of care.

II. HOW WE USE YOUR INFORMATION

We may use your Personal Information for the following purposes:
  1. Operate and Enhance the Services: To operate, maintain, supervise, administer, and enhance the Services, including monitoring and analyzing the effectiveness of content, aggregate site usage data, and other usage metrics. This includes checking your eligibility and assisting you in completing the registration process.
  2. Personalized Experience: To provide you with a tailored and user-friendly experience as you navigate our Services, customizing the content you see based on your preferences and usage patterns.
  3. Marketing and Promotion: To promote and market our Services to you, including sending you information about additional clinical services or general wellness from us or on behalf of our affiliates and trusted third-party partners.
  4. Fulfillment of Requests: To fulfill your requests for products, services, and information, such as registering on a secure platform, obtaining more information, requesting a demo, or requesting an RFP.
  5. Research and Analysis: To conduct research on users’ demographics, interests, and behavior based on information provided during use of our Services. We also aggregate information for analytics and reporting purposes to understand and improve the Services.
  6. Legal and Security Purposes: To respond to law enforcement requests, court orders, and legal processes, and to carry out our legal and contractual obligations and enforce our rights. We also use your information to authenticate use, detect potential fraudulent use, and otherwise maintain the security of the Services and the safety of users.
  7. Service Improvement: To develop, test, improve, and demonstrate the Services, ensuring it meets your needs and enhances your overall experience.
  8. Preventing Illegal Activities: To prevent potentially prohibited or illegal activities and to ensure compliance with our Terms of Use.
  9. Other Purposes with Consent: For any other purposes disclosed to you at the time we collect your information or pursuant to your consent.
By using our Services, you consent to the collection and use of your information as described in this Privacy Policy.

III. How We Share Your Information

We are committed to maintaining your trust and want you to understand when and with whom we may share the information we collect. We may share your Personal Information under the following circumstances:
  1. Business Purposes: We may share your Personal Information with vendors and service providers who support our operations, including data hosting and storage partners, analytics and advertising providers, technology services and support, and data security. This also includes professional advisors such as auditors, law firms, and accounting firms.
  2. Healthcare and Related Entities: We may share your information with healthcare providers, laboratories, government agencies, insurance companies, organ procurement organizations, medical examiners or funeral directors, and other entities relevant to providing you with treatment options and support.
  3. Authorized Third-Party Vendors and Service Providers: We may share your information with third-party vendors and service providers for specialized services such as billing, payment processing, customer service, email deployment, business analytics, marketing, performance monitoring, hosting, chat functionality, and data processing. These vendors and service providers may monitor activity on our website and collect, store, and use certain information related to their services.
  4. Research Partners: We may share your information with research partners to conduct health-related research, subject to your separate written authorization.
  5. Corporate Affiliates: We may share your Personal Information with any subsidiaries or affiliates within our corporate group that are subject to this policy.
  6. Compliance with Law: We may disclose your Personal Information to comply with applicable law, respond to subpoenas, court orders, legal processes, law enforcement requests, and regulatory inquiries, and to protect and defend our rights, interests, health, safety, and security or those of our affiliates, users, or the public.
  7. In the Context of a Transaction: We may share your Personal Information in connection with a substantial corporate transaction, such as a merger, consolidation, asset sale, or in the unlikely event of bankruptcy.
  8. With Your Consent or Direction: We may share your Personal Information with third parties if you request or direct us to do so. This includes your use of social media widgets on our Services.
  9. For Advertising: Using cookies and web beacons, we may disclose information about your activity on our Services to third-party advertising partners to optimize marketing efforts.
  10. Public Activities: If you engage in public activities on our Services or third-party sites linked to from our Services, be aware that any information you share can be read, collected, or used by other users. Exercise caution when disclosing personal information in these areas. We are not responsible for the information you choose to submit in these public areas.
  11. Other Business Reasons: We may share your Personal Information to enforce any applicable legal disclaimers, ensure the safety and security of the Services and our users, and for any other purposes disclosed to you at the time we collect your information or pursuant to your consent.
  12. Deidentified Information: We may also disclose deidentified information that cannot reasonably be used to identify you.
By using our Services, you consent to the sharing of your information as described in this Privacy Policy.

IV. THIRD-PARTY WEBSITES, LINKS, AND ADVERTISING

Our Services may contain links to third-party websites and online platforms. We do not control these third-party platforms and are not responsible for their content, privacy policies, or use of your information. Information you provide on public or semi-public venues, including social media platforms like Facebook, LinkedIn, or Twitter, may be viewable by other users without limitation. Our inclusion of such links does not imply any endorsement of the content on these platforms or their owners or operators. We expressly disclaim any liability for the actions of third parties, including but not limited to the use and/or disclosure of Personal Information by these third parties. Any information submitted by you directly to these third parties is subject to their privacy policies.

V. THIRD-PARTY ADVERTISING AND DATA COLLECTION

We work with third-party vendors and service providers to support our operations and provide you with our Services. These third parties may collect information about your use of our Services through cookies, pixels, local storage, and other technologies to provide interest-based advertising tailored to your interests and preferences. This data collection occurs both on our Services and on third-party websites that participate in advertising networks.

VI. MANAGING COOKIES AND TARGETED ADVERTISING

You can manage your cookie preferences through your browser settings. Most browsers offer ways to disable or delete cookies, but this may affect the functionality of our Services.
You can also opt-out of third parties collecting your Personal Information for targeted advertising purposes by visiting the National Advertising Initiative’s (NAI) opt-out page and the Digital Advertising Alliance’s (DAA) opt-out page. Additionally, you may manage targeted advertising settings within mobile apps through your mobile device settings.

Do-Not-Track Signals

Some web browsers transmit “Do-Not-Track” signals to websites. Due to differences in how web browsers incorporate and activate this feature, it is not always clear whether users intend for these signals to be transmitted or whether they are even aware of them. Our Services may not respond to “Do-Not-Track” signals.

VII. PUBLIC ACTIVITIES

If you engage in public activities on our Services or third-party sites linked from our Services, any information you share can be read, collected, or used by other users. Exercise caution when disclosing personal information in these areas. We are not responsible for the information you choose to submit in these public areas.

VIII. CHILDREN

We do not knowingly allow individuals under the age of 18 to create accounts that allow access to our Services.

IX. SECURITY

We use reasonable measures to help protect information from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. You should understand that no data storage system or transmission of data over the Internet or any other public network can be guaranteed to be 100 percent secure. Please note that information collected by third parties may not have the same security protections as information you submit to us, and we are not responsible for protecting the security of such information.

X. Privacy Rights for California and Virginia Residents

California Residents

Under the California Consumer Privacy Act of 2018 (CCPA), as amended by the California Privacy Rights Act (CPRA), California residents have additional privacy rights. These rights apply solely to California residents and are in addition to the rights stated in this Privacy Policy. The CCPA/CPRA does not apply to information regulated by the California Confidentiality of Medical Information Act (CMIA), the Health Insurance Portability and Accountability Act of 1996 (HIPAA), or the Health Information Technology for Economic and Clinical Health Act (HITECH).

Your Rights Under CCPA/CPRA

  1. Right to Know and Access: You have the right to request details about the information we collect and disclose about you within the prior 12 months, including:
    • Categories of personal information collected
    • Categories of sources of personal information
    • Business or commercial purpose for collecting personal information
    • Categories of personal information disclosed for a business purpose
    • Categories of third parties to whom personal information was disclosed
    • Specific pieces of personal information collected about you
  2. Right to Delete: You may request that we delete your personal information, subject to certain exceptions and limitations permitted by the CCPA/CPRA.
  3. Right to Correct Inaccurate Information: You have the right to request that we correct any inaccurate personal information we hold about you.
  4. Right to Opt-Out: You have the right to opt-out of the sale or sharing of your personal information for targeted advertising purposes. Note that we do not sell your personal information.
  5. Right to Limit Use of Sensitive Information: You can limit the use and disclosure of your sensitive personal information, although we do not collect sensitive personal information from users of our public websites.
  6. Right to Nondiscrimination: You have the right to be free from discriminatory treatment for exercising any of your privacy rights.

Virginia Residents

Under the Virginia Consumer Data Protection Act (VCDPA), Virginia residents also have additional privacy rights. These rights include:
  1. Right to Know and Access: Similar to CCPA/CPRA, you can request information about the categories of personal information we collect, the sources, purposes, third-party disclosures, and specific personal information.
  2. Right to Delete: You may request the deletion of your personal information, subject to certain exceptions.
  3. Right to Correct: You can request correction of inaccurate personal information.
  4. Right to Opt-Out: You can opt-out of the processing of personal information for targeted advertising.

How to Exercise Your Rights

To submit a request to exercise any of your rights, please email legal@HealthcareLive.com.

Verification Process

To verify your request, we may require you to provide your name, physical address, email address, contact information, and information about your account or previous transactions with us. If you have only visited our public websites and did not provide any personal information, we may need your IP address or device ID for verification.

Authorized Agents

You may designate an authorized agent to make a request on your behalf. We may require verification of the agent’s authorization, your confirmation, and verification of your identity.

XI. NON-DISCRIMINATION

We will not discriminate against you for exercising your privacy rights. This means you will not be denied goods or services, charged different prices, or provided a different level or quality of services for exercising your rights.
By using our Services, you consent to the collection and use of your information as described in this Privacy Policy. If you have any questions regarding your privacy rights, please contact us using the information provided below.

XII. INTERNATIONAL USERS

Our Services are controlled and operated from the United States and is not intended to subject us to the laws or jurisdiction of any state, country, or territory other than that of the United States. Any information you provide to us through the use of our Services may be stored, processed, and accessed in the United States and other countries that may not provide the same level of protection as the laws in your jurisdiction.
By using our Services and providing us with your information, you understand and agree that your information may be transferred to and stored on servers located outside your resident jurisdiction. If you are a resident of a country other than the United States, you consent to the transfer of your data to the United States for processing in accordance with this Privacy Policy. Regardless of where your Personal Information is stored or accessed, we will handle it in accordance with this Privacy Policy.

XIII. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our privacy practices. When we make updates, we will revise the “Effective Date” at the top of this page and post the new Privacy Policy on our websites. It is your responsibility to review the Privacy Policy from time to time to stay informed of any changes. We recommend that you check the Privacy Policy each time you use our Services to ensure you are aware of our current privacy practices.

XIV. CONTACT US

If you have any questions about this Privacy Policy or our practices, please email us at privacy@healthcarelive.com.
Scroll to Top