Terms & Conditions

Terms of Service & Mobile Notifications
1. As a part of the Service, we may offer the ability to receive certain information and notifications via your mobile device via “short codes” (i.e. numbers that are shorter than standard telephone numbers) for both SMS (Standard Message Service) and MMS (Multimedia Message Service). When you opt-in to such mobile messaging service, we will send you an SMS message to confirm your signup

2. The messages you receive may include:

  • text-messaging confirmation
  • account creation verification
  • links to our mobile apps and website
  • one-time-password codes,
  • appointment reminders
  • other notifications related to your appointments and account
  • These messages may be configured to include links to confirm or reschedule your appointment,
    and subsequent messages may vary by your replies to the initial message.
3. You may cancel the SMS service at any time. Just text “STOP” to the short code. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed.
4. If at any time you forget what keywords are supported, just text “HELP” to the short code. After you send the SMS message “HELP” to us, we will respond with instructions on how to use our service as well as how to unsubscribe.
5. We are able to deliver messages to the following major mobile phone carriers: AT&T, Verizon Wireless, Sprint, T-Mobile, MetroPCS, U.S. Cellular, Alltel, Boost Mobile, Nextel, Virgin Mobile as well as the following minor carriers: Alaska Communications Systems (ACS), Appalachian Wireless (EKN), Bluegrass Cellular, Cellular One of East Central IL (ECIT), Cellular One of Northeast Pennsylvania, Cincinnati Bell Wireless, Cricket, Coral Wireless (Mobi PCS), COX, Cross, Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), Mosaic (Consolidated or CTC Telecom), Nex-Tech Wireless, NTelos, Panhandle Communications, Pioneer, Plateau (Texas RSA 3 Ltd), Revol, RINA, Simmetry (TMP Corporation), Thumb Cellular, Union Wireless, United Wireless, Viaero Wireless, and West Central (WCC or 5 Star Wireless). The Carriers are not liable for delayed or undelivered messages.
6. As always, message and data rates may apply for any messages sent to you from us and to us from you. You will receive messages at the frequency determined by your provider group. For example, some groups may elect to send patients reminders every day whereas some may elect to send reminders every other day or at another frequency prior to the appointment. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. For all questions about the services provided by this short code, you can send an email to support@healthcarelive.com
7. If you have any questions regarding privacy, please refer to our Privacy Policy.
  • As a part of the Service, we may offer the ability to receive certain information and notifications via your mobile device via “short codes” (i.e. numbers that are shorter than standard telephone numbers) for both SMS (Standard Message Service) and MMS (Multimedia Message Service). When you opt-in to such mobile messaging service, we will send you an SMS message to confirm your signup
    • The messages you receive may include:
    • text-messaging confirmation
    • account creation verification
    • links to our mobile apps and website
    • one-time-password codes,
    • appointment reminders
    • other notifications related to your appointments and account. These messages may be configured to include links to confirm or reschedule your appointment, and subsequent messages may vary by your replies to the initial message.
  • You may cancel the SMS service at any time. Just text “STOP” to the short code. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed.
  • If at any time you forget what keywords are supported, just text “HELP” to the short code. After you send the SMS message “HELP” to us, we will respond with instructions on how to use our service as well as how to unsubscribe.
  • We are able to deliver messages to the following major mobile phone carriers: AT&T, Verizon Wireless, Sprint, T-Mobile, MetroPCS, U.S. Cellular, Alltel, Boost Mobile, Nextel, Virgin Mobile as well as the following minor carriers: Alaska Communications Systems (ACS), Appalachian Wireless (EKN), Bluegrass Cellular, Cellular One of East Central IL (ECIT), Cellular One of Northeast Pennsylvania, Cincinnati Bell Wireless, Cricket, Coral Wireless (Mobi PCS), COX, Cross, Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), Mosaic (Consolidated or CTC Telecom), Nex-Tech Wireless, NTelos, Panhandle Communications, Pioneer, Plateau (Texas RSA 3 Ltd), Revol, RINA, Simmetry (TMP Corporation), Thumb Cellular, Union Wireless, United Wireless, Viaero Wireless, and West Central (WCC or 5 Star Wireless). The Carriers are not liable for delayed or undelivered messages.
    • As always, message and data rates may apply for any messages sent to you from us and to us from you. You
      will receive messages at the frequency determined by your provider group. For example, some groups may
      elect to send patients reminders every day whereas some may elect to send reminders every other day or atb another frequency prior to the appointment. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. For all questions about the services provided by this short code, you can
      send an email to support@healthcarelive.com
  • If you have any questions regarding privacy, please refer to our Privacy Policy.
    • 1. As a part of the Service, we may offer the ability to receive certain information and notifications via your mobile device via “short codes” (i.e. numbers that are shorter than standard telephone numbers) for both SMS (Standard Message Service) and MMS (Multimedia Message Service). When you opt-in to such mobile messaging service, we will send you an SMS message to confirm your signup

    2. The messages you receive may include:

    • text-messaging confirmation
    • account creation verification
    • links to our mobile apps and website
    • one-time-password codes,
    • appointment reminders
    • other notifications related to your appointments and accountThese messages may be configured to
      include links to confirm or reschedule your appointment, and subsequent messages may vary by
      your replies to the initial message.
    3. You may cancel the SMS service at any time. Just text “STOP” to the short code. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed.
    4. If at any time you forget what keywords are supported, just text “HELP” to the short code. After you send the SMS message “HELP” to us, we will respond with instructions on how to use our service as well as how to unsubscribe.
    5. We are able to deliver messages to the following major mobile phone carriers: AT&T, Verizon Wireless, Sprint, T-Mobile, MetroPCS, U.S. Cellular, Alltel, Boost Mobile, Nextel, Virgin Mobile as well as the following minor carriers: Alaska Communications Systems (ACS), Appalachian Wireless (EKN), Bluegrass Cellular, Cellular One of East Central IL (ECIT), Cellular One of Northeast Pennsylvania, Cincinnati Bell Wireless, Cricket, Coral Wireless (Mobi PCS), COX, Cross, Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), Mosaic (Consolidated or CTC Telecom), Nex-Tech Wireless, NTelos, Panhandle Communications, Pioneer, Plateau (Texas RSA 3 Ltd), Revol, RINA, Simmetry (TMP Corporation), Thumb Cellular, Union Wireless, United Wireless, Viaero Wireless, and West Central (WCC or 5 Star Wireless). The Carriers are not liable for delayed or undelivered messages.
    6. As always, message and data rates may apply for any messages sent to you from us and to us from you. You will receive messages at the frequency determined by your provider group. For example, some groups may elect to send patients reminders every day whereas some may elect to send reminders every other day or at another frequency prior to the appointment. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. For all questions about the services provided by this short code, you can send an email to support@healthcarelive.com
    7. If you have any questions regarding privacy, please refer to our Privacy Policy.
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