For Orthopedic Practices · 24/7 · No App · Pay Per Patient
Your Patients Are Going to the ER. Put Your Practice on Their Phone Before They Leave.
HealthcareLive Virtual Urgent Care puts a 24/7 ortho triage line on your practice website. When a patient gets hurt or needs access, they see your link — not a Google search that sends them to a competitor. We triage them, confirm they need ortho care, and refer them directly to your practice for an appointment. One click. One visit. One new patient walking through your doors.
1,000+ physicians on platform
10 years treating ortho patients
No app · 1-click web access
Triage + referral only
Licensed all 50 states
Lost
Every patient who calls your practice after hours and gets a voicemail is a patient you’re losing to the ER, urgent care, or a competitor — right now, every night
$1,500
Average revenue per new ortho patient. One new patient per physician per month × your physician count = significant annual revenue
1 Link
A banner or link on your website that says “Now available 24/7, 365” — patients click, connect with a provider immediately, and get funneled directly to you
$50
Per-patient fee on a shared success model — you only pay when a patient comes through the program. No flat monthly fee. No patients, no cost.
Trusted by leading orthopedic groups across the country
The Problem
Your patients are going to the ER and urgent care — and never coming back to your practice.
Most patients assume it takes weeks to get an appointment at an orthopedic practice. So when they get hurt at 8pm, they don’t call you — they Google “urgent care near me” and end up somewhere else. That patient is now in another practice’s system, being referred to their orthopedic surgeon, not yours.
Patient leakage is a silent revenue problem
Most practices don’t track how many patients they lose to ERs and urgent cares every week. It’s invisible — until you put a virtual access point on your website and start seeing how many patients were already looking for you.
Patients assume you’re unavailable — so they stop looking
The average patient believes orthopedic practices are hard to get into. A 24/7 banner changes that assumption. It signals immediate access — and patients reach for the fastest option available when they’re in pain.
HealthcareLive turns your website into a patient capture machine
We are the top of your funnel — a lead generation source that triages patients, confirms they need orthopedic care, and funnels them directly to your practice. If a patient doesn’t need the ER, they come to you.
How It Works
You put a link on your website. Patients connect instantly. They walk through your doors.
Setup takes days, not months. You add a link or banner to your practice website. We handle everything from there — triage, the virtual visit, and funneling the patient directly to your practice.
1
One Click — No App, No Login
The patient clicks a single link on your practice website — a banner that says “Now available 24/7, 365.” No app to download. No account to create. They choose: video visit, text chat, or refer-only where they send their contact info directly to your practice.
⏱ One click from any device · Works 24/7/365
2
Tier 1 Triage by an Ortho-Trained Provider
An ortho-trained provider connects via video or text and conducts a Tier 1 triage assessment. They evaluate the injury, determine whether it requires ortho care, and assess urgency. If it’s not an ortho case, the patient is directed appropriately. If it is — they go to your practice.
⏱ <20 min avg. wait · Licensed all 50 states
3
Referred to Your Practice — Single Appointment
The patient is referred directly to your practice for a single appointment. Your team receives the triage summary and books them in. We triage, we refer, you see the patient. No ongoing virtual care, no prescriptions. Just a qualified, confirmed ortho patient walking through your doors.
⏱ $50 per referred patient · Only pay when it works
What We Triage
We assess, confirm it's ortho, and send the patient to you. One visit. One referral.
Our Tier 1 triage covers the full range of musculoskeletal concerns your patients present with. We don’t treat — we assess, triage, and refer. Every patient who needs ortho care gets one thing from us: a referral directly to your practice.
Suspected Fractures
Virtual assessment to determine urgency and triage to your practice — same day or scheduled appointment
Sprains & Strains
Ankle, knee, wrist, shoulder — triage to determine severity and refer to your appropriate subspecialty
Acute Sports Injuries
Injuries from activity triaged and referred to your sports medicine or ortho schedule with urgency assessment
Muscle & Joint Pain
Shoulder, hip, knee, back — triaged and referred to the right ortho subspecialty at your practice
Post-Op Concerns
Your existing patients with post-op questions triaged and referred back into your schedule — keeps them in your system
Trauma & Falls
Assessed to determine ER vs. ortho appointment — patients who need you are referred directly, ER cases directed appropriately
🏋️
Overuse & Repetitive Injuries
Tendinitis, stress-related injuries, repetitive strain — triaged and referred into your appropriate care pathway
Appointment Urgency Triage
Patients unsure whether they need urgent or routine care — we assess and refer with urgency level so your front desk books appropriately
Second Opinion Requests
Patients seeking a second ortho opinion — triaged and referred into your practice as a new appointment
Work Comp Injuries
Occupational ortho injuries triaged and referred to your practice — plus work comp patients from our 4M+ covered employee network
Auto & Accident Injuries
Tendinitis, stress-related injuries, repetitive strain — triaged and referred into your appropriate care pathway
“Do I Need an Ortho?”
Patients uncertain whether they need ortho at all — we assess, confirm, and refer. Your schedule fills with qualified patients.
If an injury requires the ER — we send them to the ER. We don’t funnel patients inappropriately. We funnel ortho patients to you and other patients to the right place. That accuracy is what makes our referrals valuable.
Why HealthcareLive for Ortho
10 years treating ortho patients. Nobody else has what we have.
We didn’t start as a general telehealth company that added ortho. We built this for orthopedic practices from day one — and the depth of that experience is why over 1,000 physicians trust us with their patients.
10 Years of Ortho Triage Experience
Triaging orthopedic patients virtually since before virtual care was mainstream
Our providers aren’t general telehealth clinicians who occasionally see ortho patients. They’ve spent a decade doing exactly what this program does — Tier 1 triage of musculoskeletal injuries, fractures, sprains, and post-op concerns. They know immediately whether a patient needs your practice, the ER, or something else. That accuracy is what makes the referral valuable to you.
✓ Ortho-specific triage · Tier 1 only · Not general telehealth
Shared Success Pricing — $50 Per Referred Patient
You only pay when a patient is referred to your practice — zero cost if no referrals
Our providers aren’t general telehealth clinicians who occasionally see ortho patients. They’ve spent a decade doing exactly what this program does — Tier 1 triage of musculoskeletal injuries, fractures, sprains, and post-op concerns. They know immediately whether a patient needs your practice, the ER, or something else. That accuracy is what makes the referral valuable to you.
✓ Ortho-specific triage · Tier 1 only · Not general telehealth
Video, Text, and Refer-Only — No App Required
Three ways for patients to connect — all web-based, all one click, no account required
Competitors are text-only. HealthcareLive offers video triage, text/chat triage, and a “refer only” option where the patient just sends their contact info directly to your practice — no triage visit required. Intentionally built web-based with no app download and no account creation. One click removes every barrier between a patient in pain and your front desk.
✓ Video + text + refer-only · No app · 1-click web access
Licensed All 50 States · Full Indemnification
We carry full liability for every triage visit — your practice exposure is zero
HealthcareLive is licensed in every state — critical for multi-location groups and patients who are traveling. We completely indemnify your practice for every triage visit conducted through the program. We are legally responsible for the patient’s care from the moment they connect until they formally become your patient at their in-person appointment. Your malpractice exposure: zero.
✓ All 50 states · Full indemnification · Zero practice liability
The ROI
The math is simple. And it gets better as your physician count grows.
At an average of 1 new patient per physician per month and $1,500 average revenue per ortho patient, the program pays for itself many times over. This isn’t a cost center — it’s a patient generation engine running 24 hours a day on your website.
$1,500
Average revenue per new orthopedic patient entering your practice
Per patient value
$50
Per-patient fee — shared success model. No flat monthly fee, ever.
Your cost
$30,450
Net monthly revenue for a 21-physician group at 1 patient per physician per month
Monthly net (21 docs)
$365K
Annual net revenue for a 21-physician group — from one link on your website
Annual net (21 docs)
- Works for practices with AND without physical urgent care or walk-in locations
- Practices with it up 24/7 get significantly more referrals than after-hours-only
- We also send work comp patients — we cover 4M+ employees who need ortho triage
- Your existing patients can use it too for post-op concerns — keeps them in your system
Manufacturing
Work comp patients
Maritime
Cruise ship patients
Construction
Workplace injuries
Logistics
Injury triage
Energy
Field workers
Food Production
Repetitive strain
Retail
Slip/fall injuries
Corporate
General ortho
Sports / Athletics
Sports med triage
4M+
covered employees who can be sent directly to your practice as work comp patients
The Work Comp Bonus
Nobody has more work comp clients than us. And we send those patients to our VUC practices.
HealthcareLive has spent 10 years building the largest work comp virtual care network in the country. We cover over 4 million employees across 3,500+ locations. When those workers have an ortho injury, we send them to Virtual Urgent Care practices in their area — including yours.
- Over 4 million covered employees across manufacturing, logistics, maritime, construction, and more
- 3,500+ employer locations in the US actively using HealthcareLive for work comp
- Work comp patients with ortho injuries routed to VUC practices in their region
- Example: hundreds of cruise ship patients routed monthly to Proliance Surgeons (Seattle)
- This is an additional patient stream on top of the patients coming from your own website
The Work Comp Bonus
What orthopedic groups say after year one.
These are real results from real practice administrators and physicians — the same roles making this decision at your group.
★★★★★
“We put the link on our website on a Friday. By Monday morning we had 6 new patients in the queue who had connected over the weekend. We never would have seen those patients — they would have gone to urgent care.”
K
Karen T.
Practice Administrator · EmergeOrtho
★★★★★
“The shared success model made this a no-brainer. At $50 a patient and $1,500 in average revenue, I’m not taking any financial risk. I’m just capturing patients I was already losing to the ER every night.”
R
Dr. Robert M., MD
Physician CEO · Ortho Cincy
★★★★★
“We already had a physical urgent care. I thought we didn’t need this. I was wrong. Patients assume you’re closed or hard to get into — the virtual option is open 24/7 and it’s changed how many new patients we’re seeing.”
S
Sarah W.
COO · Proliance Surgeons
Every Question, Answered
The objections practice admins, CEOs, and COOs raise before signing — answered directly.
These are the questions that come up on every demo call with ortho practices.
"We already have a physical urgent care / walk-in hours. Why would we need this?"
More than half of HealthcareLive’s ortho practices have physical urgent care locations or walk-in hours — and almost all of them still have the virtual link up 24/7. Why? Because patients don’t know you’re open. They assume ortho practices are hard to get into. Proliance, EmergeOrtho, Slocum, and Tulsa Bone & Joint all have walk-in hours and still run Virtual Urgent Care.
Works alongside walk-in hours · 24/7 captures patients you’d otherwise lose · Top-of-funnel for your existing program
"Is this just for after-hours, or is it worth running during business hours too?"
Practices that run it 24/7 get significantly more patients than those who only run it after-hours. Most patients think it takes too long to get an ortho appointment even during the day — so they go to the ER or urgent care instead. Having the link up during the day captures patients who are sitting at their computer right now, unsure if they need to come in.
24/7 outperforms after-hours-only · Prevents daytime patient leakage · Captures decision-moment searches
"What does setup look like? We don't have time for a long implementation."
Setup is a link and a banner. We provide both. You put them on your website — or we help you do it. There is no EHR integration required to get started. No IT project. No training for your clinical staff. Most practices are live within days of signing.
No EHR integration required · No IT project · Live within days · Your staff only touches confirmed bookings
"What if a patient has a bad outcome from the triage — what's our liability?"
Zero. HealthcareLive completely indemnifies your practice for every triage visit. Our scope is Tier 1 triage and referral only — we are not prescribing, treating, or managing ongoing care. We’re legally responsible for the triage from the moment the patient connects until care is formally transferred at their in-person appointment with you.
Triage + referral only · Full indemnification · Licensed all 50 states · Zero practice liability
"How is this different from HURT, Hatch, or building our own virtual urgent care?"
HURT and Hatch charge a flat monthly fee per provider whether or not a single patient comes through. HealthcareLive charges $50 only per referred patient — no patients, no cost. They’re also text-only with no video triage or refer-only option. We’ve been doing ortho-specific triage for 10 years; they’re brand new to it.
$50/referral vs. flat monthly fee · Video + text + refer-only · 10 years ortho triage vs. new entrants
"Can you show me the ROI model before I commit to a demo?"
Yes. For a 21-physician group: 1 patient per physician per month × $1,500 average ortho revenue = $31,500 gross monthly. Minus $50 × 21 patients ($1,050) = $30,450 net monthly · $365,400 net annually. We’ll build a model with your actual physician count and patient revenue numbers before the demo.
Custom ROI model before demo · Based on your physician count · $30,450 net/month for 21-physician group
1,000+ Physicians Already on Platform
Virtual Urgent Care Is the Top of Your Funnel. HealthcareLive Manages the Rest.
Virtual Urgent Care captures the patient. HealthcareLive’s broader ortho platform — injury triage, virtual MSK care, work comp management, and on-site programs — handles everything from first visit to full recovery. Every patient stays in your ecosystem, on your schedule, generating revenue at every step.
Virtual Urgent Care 24/7
Capture patients before they reach the ER
Virtual MSK & Injury Triage
Route patients to the right care pathway
Work Comp Program
4M+ covered employees sent to your practice
On-Site & Near-Site Programs
Clinical advisors at employer locations
SOC2 Type II
HIPAA Compliant10 Years Ortho Experience
1,000+ Physicians
No App · 1-Click
Licensed All 50 States
Full Indemnification
$50 Per Patient · No Flat FeeBook a Demo
See the program live — and get your practice's custom revenue model before the call ends.
In a 30-minute demo, we’ll show you exactly how patients connect from your website, walk through a live virtual visit, and build your specific revenue model based on your physician count. You’ll leave with numbers you can take to your physician partners or CEO.
On-Site & Near-Site Programs
We mock up exactly what the patient experience looks like from your practice website — so you can visualize it before you commit.
Custom revenue model for your physician count
We run the math on your group size — patients per month, gross revenue, net after per-patient fee, and annual total. Built live on the call.
Live virtual visit walkthrough
We show you the actual patient experience — video, text, and refer-only options — so you know exactly what your patients will see when they click.
OrthoForum case study + competitive comparison
OrthoForum case study + competitive comparison
Real outcomes from orthopedic practices on the platform, and a direct comparison to HURT, Hatch, and building in-house — sent after the demo.
Book a Demo
For practice administrators, CEOs, COOs, and physician leaders. We’ll have your custom revenue model ready before the call.
No spam. HIPAA & SOC2 compliant. We’ll build your custom revenue model based on your physician count — ready before the call starts.
Triage. Refer. One Appointment. $50.
Your Patients Are Looking for You After Hours. Be There Before They Find Someone Else.
Every night your practice website goes dark without a virtual access point, patients with ortho injuries go somewhere else — and walk through a different practice’s door. HealthcareLive Virtual Urgent Care puts you in front of those patients the moment they need triage, refers them to your practice for a single appointment, and charges $50 only when it works.
