ONE NUMBER · ANY DEVICE · EVERY SHIFT · ALL 50 STATES
One Call. An Injury
Prevention Specialist.
The Right Care..
Here’s the complete picture of how HealthcareLive works — from the moment of injury to the completed OSHA 301, across every location in your network, every shift, 24 hours a day. No on-call fees. No clinic visits required.
No waiting until morning.
<10 min
Injury Prevention Specialist
answers, triages, and routes
to the right clinician
$0
On-call fees. Ever.
For any specialty,
any hour
20+
Medical specialties –
7 available 24/7 for
emergencies
All 50
States. Every location.
Every Shift
Right now, when one of your workers gets hurt at 2am, there is no occupational health physician
available anywhere in your organization. The supervisor guesses. The worker goes to the ER or
waits until morning. The WC claim starts without a clinical record from the time of injury.
HealthcareLive changes all of that — permanently.
HOW HEALTHCARELIVE WORKS
Six Steps. From Injury to Resolution. Before the Shift Ends.
This is exactly what happens when a worker is injured and HealthcareLive is deployed at their employer. Every step. Every time. At 2am on a Sunday exactly the same as 2pm on a Tuesday.
01
THE INCIDENT
A Worker Is Injured. Any Industry. Any Location. Any Shift.
It doesn’t matter whether it’s a ramp agent at a spoke airport at 2am, a housekeeper making the 14th bed of the morning checkout turn, a
lineman on a transmission tower during storm restoration, or a picker on the overnight sort at a distribution center. HealthcareLive covers
every injury type, every industry, and every
operational environment.
The key difference from the moment the injury happens: instead of the supervisor making a clinical decision they were never trained to
make, there is a protocol. One call. Everything else follows.
Manufacturing plants, oil rigs, hotel properties, airline stations, DC floors, construction sites
Any injury type — MSK, struck-by, chemical exposure, needlestick, fall, heat illness
Any hour — 6am Saturday, 3am Tuesday, 11pm Friday. The platform never closes
02
THE CALL
The Supervisor or Worker Calls One Number. Any Device. Anywhere.
This is the only thing anyone needs to remember: call
HealthcareLive first. One number. Works on a cell phone, a desk
phone, a satellite phone, a rig computer, or a hotel room
telephone. If there’s a way to make a phone call, HealthcareLive
is reachable.
There is no app download required. No username or password.
No insurance card. No referral. The supervisor calls the number,
describes what happened, and an Injury Prevention Specialist
answers and begins triage immediately. That’s the entire
protocol from the supervisor’s perspective.
One number for every location in your entire network — no per-location routing
No app. No login. No insurance card. No referral needed.
Works on any phone, any device, any cell carrier with signal
Available 24/7/365 — including Christmas, Super Bowl Sunday, and every overnight shif
(833) 735-0097
One number. Every industry. Every location. Every shift. No routing. No hold music. No voicemail.
03
THE RESPONSE
An Injury Prevention Specialist Answers, Triages the Injury, and Routes to the Right Clinician.
The first person on the line is an Injury Prevention
Specialist — trained in occupational health triage,
they assess the nature of the injury, gather the
key details, and route the call to the appropriate
clinical resource based on what happened. That
routing determines who the worker speaks to
next: a physician, a physical therapist, a specialist,
or another appropriate provider — matched to
the injury type, not assigned by default.
Injury Prevention Specialist answers immediately — no hold, no voicemail, no automated syste
IPS triages the injury and routes to the right clinical resource for
Routing may go to: physician, physical therapist, specialist, or occupational health counselor
After-hours surcharge, no per-call billing for specialty escalations
04
THE EVALUATION
The Physician Evaluates the Injury, Determines the Care Pathway, and Issues Clinical Guidance in Real Time.
This is the only thing anyone needs to remember: call
HealthcareLive first. One number. Works on a cell phone, a desk
phone, a satellite phone, a rig computer, or a hotel room
telephone. If there’s a way to make a phone call, HealthcareLive
is reachable.
For most injuries, the determination is: first aid, managed right
now, with a modified duty plan issued before the shift ends. For
injuries requiring more intervention, the physician determines
the appropriate level of care — specialist referral, virtual PT, or in
rare cases, ER transport — and coordinates the handoff directly.
First aid vs. medical treatment determination — the most critical
Prescription authority — medications ordered same shift if indica
ER transport decision made clinically, not by default
Virtual PT referral, specialty escalation, or follow-up appointment
05
THE DOCUMENTATION
OSHA 301, Modified Duty Plan, & Work-Relatedness Determination, Complete Before the Shift Ends.
This is where most occupational health programs
fail: the documentation. When an injury happens
at 2am and the occ health team comes in at 8am,
the OSHA 301 is filled out from memory, the
work-relatedness determination is a guess, and
the modified duty plan is issued days after the
injury — if ever. Every WC claim that starts without
same-shift documentation is a claim that costs
more and lasts longer.
OSHA 300 and 301 generated automatically from physician-completed records
Work-relatedness determination documented by a physician, not a supervisor
Modified duty plan appropriate for the worker’s specific role, issued same shift
All documentation in the employer dashboard before the worker leaves the building
06
THE DASHBOARD
Corporate Safety Gets Real-Time Visibility Across Every Location, Every Incident, Every Shift.
HealthcareLive isn’t just a call line. It’s a data platform. Every
call, every physician evaluation, every OSHA document, every
modified duty plan, and every follow-up appointment generates
structured data that appears in real time in the employer
dashboard — across every location in your network
simultaneously.
Corporate safety directors get injury frequency trend reports
by facility, by shift, by department, and by injury type. That data
turns reactive workers’ comp management into proactive
injury prevention — identifying which operations are generating
the most claims before they become OSHA citations or
insurance premium increases
