For Orthopedic Practices · 24/7 · No App · Pay Per Patient
Your Patients Are Going to the ER. Put Your Practice on Their Phone Before They Leave.
HealthcareLive Virtual Urgent Care puts a 24/7 ortho triage line on your practice website. When a patient gets hurt or needs access, they see your link, not a Google search that sends them to a competitor. We triage them, confirm they need ortho care, and refer them directly to your practice for an appointment. One click. One visit. One new patient walking through your doors.
1,000+ physicians on platform
10 years treating ortho patients
No app · 1-click web access
Triage + referral only
Licensed all 50 states
Lost
Every patient who calls your practice after hours and gets a voicemail is a patient you’re losing to the ER, urgent care, or a competitor: right now, every night
$1,500
1 Link
A banner or link on your website that says “Now available 24/7, 365.” Patients click, connect with a provider immediately, and get funneled directly to you
$50
Per-patient fee on a shared success model. You only pay when a patient comes through the program. No flat monthly fee. No patients, no cost.
Your patients are going to the ER and urgent care, and never coming back to your practice.
Most patients assume it takes weeks to get an appointment at an orthopedic practice. So when they get hurt at 8pm, they don’t call you. They Google “urgent care near me” and end up somewhere else. That patient is now in another practice’s system, being referred to their orthopedic surgeon, not yours.
Most practices don’t track how many patients they lose to ERs and urgent cares every week. It’s invisible until you put a virtual access point on your website and start seeing how many patients were already looking for you.
Patients assume you’re unavailable, so they stop looking
The average patient believes orthopedic practices are hard to get into. A 24/7 banner changes that assumption. It signals immediate access and patients reach for the fastest option available when they’re in pain.
We are the top of your funnel: a lead generation source that triages patients, confirms they need orthopedic care, and funnels them directly to your practice. If a patient doesn’t need the ER, they come to you.
How It Works
You put a link on your website. Patients connect instantly. They walk through your doors.
Setup takes days, not months. You add a link or banner to your practice website. We handle everything from there: triage, the virtual visit, and funneling the patient directly to your practice.
One Click. No App, No Login
The patient clicks a single link on your practice website, a banner that says “Now available 24/7, 365.” No app to download. No account to create. They choose: video visit, text chat, or refer-only where they send their contact info directly to your practice.
Tier 1 Triage by an Ortho-Trained Provider
An ortho-trained provider connects via video or text and conducts a Tier 1 triage assessment. They evaluate the injury, determine whether it requires ortho care, and assess urgency. If it’s not an ortho case, the patient is directed appropriately. If it is, they go to your practice.
Referred to Your Practice. Single Appointment
What We Triage
We assess, confirm it's ortho, and send the patient to you. One visit. One referral.
Our Tier 1 triage covers the full range of musculoskeletal concerns your patients present with. We don’t treat. We assess, triage, and refer. Every patient who needs ortho care gets one thing from us: a referral directly to your practice.
Virtual assessment to determine urgency and triage to your practice, same day or scheduled appointment
Ankle, knee, wrist, shoulder: triage to determine severity and refer to your appropriate subspecialty
Shoulder, hip, knee, back: triaged and referred to the right ortho subspecialty at your practice
Your existing patients with post-op questions triaged and referred back into your schedule, keeping them in your system
Assessed to determine ER vs. ortho appointment. Patients who need you are referred directly, ER cases directed appropriately
Tendinitis, stress-related injuries, repetitive strain: triaged and referred into your appropriate care pathway
Patients unsure whether they need urgent or routine care we assess and refer with urgency level so your front desk books appropriately
Patients seeking a second ortho opinion: triaged and referred into your practice as a new appointment
Occupational ortho injuries triaged and referred to your practice. Plus work comp patients from our 4M+ covered employee network
Tendinitis, stress-related injuries, repetitive strain: triaged and referred into your appropriate care pathway
Patients uncertain whether they need ortho at all, we assess, confirm, and refer. Your schedule fills with qualified patients.
If an injury requires the ER we send them to the ER. We don’t funnel patients inappropriately. We funnel ortho patients to you and other patients to the right place. That accuracy is what makes our referrals valuable.
Why HealthcareLive for Ortho
10 years treating ortho patients. Nobody else has what we have.
We didn’t start as a general telehealth company that added ortho. We built this for orthopedic practices from day one, and the depth of that experience is why over 1,000 physicians trust us with their patients.
Our providers aren’t general telehealth clinicians who occasionally see ortho patients. They’ve spent a decade doing exactly what this program does: Tier 1 triage of musculoskeletal injuries, fractures, sprains, and post-op concerns. They know immediately whether a patient needs your practice, the ER, or something else. That accuracy is what makes the referral valuable to you.
Shared Success Pricing: $50 Per Referred Patient
You only pay when a patient is referred to your practice, zero cost if no referrals
Our providers aren’t general telehealth clinicians who occasionally see ortho patients. They’ve spent a decade doing exactly what this program does: Tier 1 triage of musculoskeletal injuries, fractures, sprains, and post-op concerns. They know immediately whether a patient needs your practice, the ER, or something else. That accuracy is what makes the referral valuable to you.
Video, Text, and Refer-Only. No App Required
Three ways for patients to connect. All web-based, all one click, no account required
Competitors are text-only. HealthcareLive offers video triage, text/chat triage, and a “refer only” option where the patient just sends their contact info directly to your practice, no triage visit required. Intentionally built web-based with no app download and no account creation. One click removes every barrier between a patient in pain and your front desk.
We carry full liability for every triage visit. Your practice exposure is zero
HealthcareLive is licensed in every state, critical for multi-location groups and patients who are traveling. We completely indemnify your practice for every triage visit conducted through the program. We are legally responsible for the patient’s care from the moment they connect until they formally become your patient at their in-person appointment. Your malpractice exposure: zero.
The ROI
The math is simple. And it gets better as your physician count grows.
At an average of 1 new patient per physician per month and $1,500 average revenue per ortho patient, the program pays for itself many times over. This isn’t a cost center, it’s a patient generation engine running 24 hours a day on your website.
Per-patient fee, shared success model. No flat monthly fee, ever.
Annual net revenue for a 21-physician group, from one link on your website
- Works for practices with AND without physical urgent care or walk-in locations
- Practices with it up 24/7 get significantly more referrals than after-hours-only
- We also send work comp patients. We cover 4M+ employees who need ortho triage
- Your existing patients can use it too for post-op concerns, keeping them in your system
The Work Comp Bonus
Nobody has more work comp clients than us. And we send those patients to our VUC practices.
HealthcareLive has spent 10 years building the largest work comp virtual care network in the country. We cover over 4 million employees across 3,500+ locations. When those workers have an ortho injury, we send them to Virtual Urgent Care practices in their area, including yours.
- Over 4 million covered employees across manufacturing, logistics, maritime, construction, and more
- 3,500+ employer locations in the US actively using HealthcareLive for work comp
- Work comp patients with ortho injuries routed to VUC practices in their region
- Example: hundreds of cruise ship patients routed monthly to Proliance Surgeons (Seattle)
- This is an additional patient stream on top of the patients coming from your own website
The Work Comp Bonus
What orthopedic groups say after year one.
These are real results from real practice administrators and physicians. The same roles making this decision at your group.
“We put the link on our website on a Friday. By Monday morning we had 6 new patients in the queue who had connected over the weekend. We never would have seen those patients, they would have gone to urgent care.”
“We already had a physical urgent care. I thought we didn’t need this. I was wrong. Patients assume you’re closed or hard to get into, the virtual option is open 24/7 and it’s changed how many new patients we’re seeing.”
Every Question, Answered
The objections practice admins, CEOs, and COOs raise before signing, answered directly.
"We already have a physical urgent care / walk-in hours. Why would we need this?"
More than half of HealthcareLive’s ortho practices have physical urgent care locations or walk-in hours and almost all of them still have the virtual link up 24/7. Why? Because patients don’t know you’re open. They assume ortho practices are hard to get into. Proliance, EmergeOrtho, Slocum, and Tulsa Bone & Joint all have walk-in hours and still run Virtual Urgent Care.
"Is this just for after-hours, or is it worth running during business hours too?"
Practices that run it 24/7 get significantly more patients than those who only run it after-hours. Most patients think it takes too long to get an ortho appointment even during the day, so they go to the ER or urgent care instead. Having the link up during the day captures patients who are sitting at their computer right now, unsure if they need to come in.
"What does setup look like? We don't have time for a long implementation."
Setup is a link and a banner. We provide both. You put them on your website or we help you do it. There is no EHR integration required to get started. No IT project. No training for your clinical staff. Most practices are live within days of signing.
"What if a patient has a bad outcome from the triage? What's our liability?"
Zero. HealthcareLive completely indemnifies your practice for every triage visit. Our scope is Tier 1 triage and referral only. We are not prescribing, treating, or managing ongoing care. We’re legally responsible for the triage from the moment the patient connects until care is formally transferred at their in-person appointment with you.
"How is this different from HURT, Hatch, or building our own virtual urgent care?"
HURT and Hatch charge a flat monthly fee per provider whether or not a single patient comes through. HealthcareLive charges $50 only per referred patient, no patients, no cost. They’re also text-only with no video triage or refer-only option. We’ve been doing ortho-specific triage for 10 years; they’re brand new to it.
"Can you show me the ROI model before I commit to a demo?"
Virtual Urgent Care Is the Top of Your Funnel. HealthcareLive Manages the Rest.
Virtual Urgent Care captures the patient. HealthcareLive’s broader ortho platform, injury triage, virtual MSK care, work comp management, and on-site programs, handles everything from first visit to full recovery. Every patient stays in your ecosystem, on your schedule, generating revenue at every step.
Clinical advisors at employer locations
SOC2 Type II
HIPAA Compliant10 Years Ortho Experience
1,000+ Physicians
No App · 1-Click
Licensed All 50 States
Full Indemnification
$50 Per Patient · No Flat FeeBook a Demo
See the program live and get your practice's custom revenue model before the call ends.
On-Site & Near-Site Programs
We mock up exactly what the patient experience looks like from your practice website, so you can visualize it before you commit.
We run the math on your group size: patients per month, gross revenue, net after per-patient fee, and annual total. Built live on the call.
We show you the actual patient experience, video, text, and refer-only options, so you know exactly what your patients will see when they click.
OrthoForum case study + competitive comparison
Real outcomes from orthopedic practices on the platform, and a direct comparison to HURT, Hatch, and building in-house, sent after the demo.
Book a Demo
No spam. HIPAA & SOC2 compliant. We’ll build your custom revenue model based on your physician count, ready before the call starts.
Your Patients Are Looking for You After Hours. Be There Before They Find Someone Else.
Every night your practice website goes dark without a virtual access point, patients with ortho injuries go somewhere else, and walk through a different practice’s door. HealthcareLive Virtual Urgent Care puts you in front of those patients the moment they need triage, refers them to your practice for a single appointment, and charges $50 only when it works.
